Acceptance of Agreement
You agree to the terms and conditions outlined in this Terms and Conditions of use Agreement (“Agreement”) with respect to our site (the “Site”). This Agreement constitutes the entire and only agreement between us and you, and supersedes all prior or contemporaneous agreements, representations, warranties and understandings with respect to the Site, the content, products or services provided by or through the Site, and the subject matter of this Agreement. This Agreement may be amended by us at any time and from time to time without specific notice to you. The latest Agreement will be posted on the Site, and you should review this Agreement prior to using the Site.
The content, organisation, graphics, design, compilation, magnetic translation, digital conversion and other matters related to the Site are protected under applicable copyrights, trademarks, registered trademarks and other proprietary (including but not limited to intellectual property) rights. The copying, redistribution, use or publication by you of any such matters or any part of the Site, except as allowed by Section 4, is strictly prohibited. You do not acquire ownership rights to any content, document or other materials viewed through the Site. The posting of information or materials on the Site does not constitute a waiver of any right in such information and materials.
By becoming a customer, you confirm that the information provided by you is true and that you agree to abide by the Terms and Conditions of use of this site. Please note that order(s) placed by you can be cancelled without notice if it is determined that false or misleading information has been provided, the Terms and Conditions of use have been violated, or other abuses have occurred as determined by “Pure Lana Ltd” in its sole discretion.
Editing, Deleting and Modification
We reserve the right in our sole discretion to edit or delete any documents, information or other content appearing on the Site, including this Agreement, without further notice to users of the Site.
You agree to indemnify, defend and hold us and our partners, attorneys, staff and affiliates (collectively, “Affiliated Parties”) harmless from any liability, loss, claim and expense, including reasonable attorney’s fees, related to your violation of this Agreement or use of the Site.
Your right to use the Site is not transferable. Any password or right given to you to obtain information or documents is not transferable and may only be used by you.
THE INFORMATION FROM OR THROUGH THE SITE ARE PROVIDED “AS-IS,” “AS AVAILABLE,” AND ALL WARRANTIES, EXPRESS OR IMPLIED, ARE DISCLAIMED (INCLUDING BUT NOT LIMITED TO THE DISCLAIMER OF ANY IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE). THE INFORMATION AND SERVICES MAY CONTAIN BUGS, ERRORS, PROBLEMS OR OTHER LIMITATIONS. WE AND OUR AFFILIATED PARTIES HAVE NO LIABILITY WHATSOEVER FOR YOUR USE OF ANY INFORMATION OR SERVICE. IN PARTICULAR, BUT NOT AS A LIMITATION, WE AND OUR AFFILIATED PARTIES ARE NOT LIABLE FOR ANY INDIRECT, SPECIAL, INCIDENTAL OR CONSEQUENTIAL DAMAGES (INCLUDING DAMAGES FOR LOSS OF BUSINESS, LOSS OF PROFITS, LITIGATION, OR THE LIKE), WHETHER BASED ON BREACH OF CONTRACT, BREACH OF WARRANTY, TORT (INCLUDING NEGLIGENCE), PRODUCT LIABILITY OR OTHERWISE, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. THE NEGATION OF DAMAGES SET FORTH ABOVE ARE FUNDAMENTAL ELEMENTS OF THE BASIS OF THE BARGAIN BETWEEN US. THIS SITE AND THE INFORMATION WOULD NOT BE PROVIDED WITHOUT SUCH LIMITATIONS. NO ADVICE OR INFORMATION, WHETHER ORAL OR WRITTEN, OBTAINED BY YOU FROM US THROUGH THE SITE SHALL CREATE ANY WARRANTY, REPRESENTATION OR GUARANTEE NOT EXPRESSLY STATED IN THIS AGREEMENT.
All responsibility or liability for any damages caused by viruses contained within the electronic file containing the form or document is disclaimed. WE WILL NOT BE LIABLE TO YOU FOR ANY INCIDENTAL, SPECIAL OR CONSEQUENTIAL DAMAGES OF ANY KIND THAT MAY RESULT FROM USE OF OR INABILITY TO USE OUR SITE. Our maximum liability to you under all circumstances will be equal to the purchase price you pay for any goods, services or information.
We allow access to or advertise third-party merchant sites (“Merchants”) from which you may purchase or otherwise obtain certain goods or services. You understand that we do not operate or control the products or services offered by Merchants. Merchants are responsible for all aspects of order processing, fulfillment, billing and customer service. We are not a party to the transactions entered into between you and Merchants. YOU AGREE THAT USE OF SUCH MERCHANTS IS AT YOUR SOLE RISK AND IS WITHOUT WARRANTIES OF ANY KIND BY US, EXPRESSED, IMPLIED OR OTHERWISE INCLUDING WARRANTIES OF TITLE, FITNESS FOR PURPOSE, MERCHANTABILITY OR NON-INFRINGEMENT UNDER NO CIRCUMSTANCES ARE WE LIABLE FOR ANY DAMAGES ARISING FROM THE TRANSACTIONS BETWEEN YOU AND MERCHANTS OR FOR ANY INFORMATION APPEARING ON MERCHANT SITES OR ANY OTHER SITE LINKED TO OUR SITE.
Third-Party Merchant Policies
All rules, policies (including privacy policies) and operating procedures of Merchants will apply to you while on such sites. We are not responsible for information provided by you to Merchants. We and the Merchants are independent contractors and neither party has authority to make any representations or commitments on behalf of the other.
To be eligible to purchase goods on this Site and to lawfully enter into and form contracts on this Site under English law you must: (a) be aged 18 or older’ and (b) register on the Site; and (c) be the holder of a valid debit/credit card.
We take all reasonable care to ensure that all details, descriptions, and images of products appearing on the Site are correct at the time when the relevant information was entered onto the system; however, to the extent permitted by applicable law, we do not warrant that the product descriptions, colours or other content available on the Site are accurate, complete, reliable, current, or error-free. Variations in the finished product may arise as a result of slight colour variations in the yarn and natural handcrafted process used to make our products. As such, we cannot guarantee that the product displayed on-line is identical to the one you receive.
Each product item is described and priced as accurately as possible. If a pricing error should occur for reasons beyond our reasonable control, for example, alterations to the rate of VAT, we will advise you accordingly. In the event a product item is listed at an incorrect price due to typographical error or error in pricing information from our suppliers, we shall have the right to refuse or cancel any orders listed at the incorrect price whether or not the order has been confirmed. If your credit or debit card has already been charged and we subsequently cancel your order, we will immediately issue a credit to the purchasers credit/debit card account in the value of the incorrect price.
Placing an Order and Order Acceptance
You will be guided through the process of placing an order by a series of simple instructions on the Site. You will be offered the opportunity to review your proposed order and confirm or correct it prior to finally placing your order. You place your order request for goods from Purelana.com site by clicking on the Submit button at the end of the on-line order process. Once you have placed your order, we will send to you an email acknowledgement providing you with the details and value of your order, which has been debited to your credit/debit card. This is not an order acceptance from Pure Lana Ltd.
Unless we have notified you that we do not accept your order or you have cancelled your order in accordance with the cancellation section of the Site, our acceptance of your order and the completion of the contract between you and us will take place when we have dispatched the goods ordered by you. To cancel your order after it has been dispatched to you, you will need to follow the Returns Policy & Procedure.
Made-to-order product items are hand crafted to order. Orders are scheduled for production when payment is received. Unfortunately we cannot accept payment on delivery. Terms are strictly pro-forma for made-to-order product lines. Please allow 4-6 weeks for delivery. You will receive regular updates to keep you informed of the forecast shipping date.
It should be noted that cancellations for made-to-order products may be subject to a 50% re-stocking fee due to the individually hand crafted nature of products.
You represent and warrant that if you are purchasing something from us or from our Merchants that (i) any credit card information you supply is true, correct and complete, (i) charges incurred by you will be honored by your credit card company, and (iii) you will pay the charges incurred by you at the posted prices, including any shipping fees and applicable taxes.
Risk of Loss
Risk in the goods will pass to you upon delivery to you.
Trade /Interior Designer Clients
On a time-to-time basis we may offer between 15-30% discount on orders placed by Trade customers where orders are for greater than 3 individual product items from within the Naturally Luxurious (hand crafted) collection. The following terms apply:
- Payment terms are strictly pro forma.
- Prices are subject to change and should be checked at the point of ordering.
- Delivery is calculated based on volumentric and will be priced within the Pro Forma invoice.
- No sale or return, no drop shipping.
- Order cancellations may be subject to a 50% re-stocking fee due to the individually hand crafted nature of each product.
Delivery Zones and Times
Delivery prices quoted are for UK Mainland only. For deliveries outside UK Mainland please email email@example.com so we can calculate the delivery charge (based on volumentric).
We aim to dispatch ‘in-stock’ orders within 2-3 working days of receiving a valid order. Charges quoted are for deliveries within the UK only . Whilst we will make every effort to get product items to you as quickly as possible, if the ordered product item is out-of-stock or is going to be delayed in any way, we will notify you by email. If a product item is not in stock we will back order for you. You will be emailed with the option to cancel if your would rather not wait.
Large/heavier items such as Leather Storage (non-personalised) will be sent on a 48 hour trackable service. Some may require a signature. We recommend including a your mobile telephone number for the courier to send updates on delivery progress. Please allow an additional 2-3 days for the personalisation (embossing service).
Hand crafted products are made to order. You should allow 4-6 weeks from point of payment acceptance to delivery notification.
Acceptance of Goods
Upon receipt, you must inspect the goods. You will be deemed to have accepted the goods unless you notify us that you have cancelled the order and/or you return the goods in accordance with the Returns Policy & Procedure. If no such action is taken, we shall not be obliged to accept any rejection of the goods at a later date. Your statutory rights are not affected.
If you have not received the entire order as detailed in the order confirmation email sent to you when an order is received, please email firstname.lastname@example.org.
Occasionally, orders or parts of an order are cancelled by our systems. Reasons for this might include:
- Item(s) out of stock.
- Difficulty processing payment information.
- Cannot deliver to address provided.
- Duplicate order was placed.
If your order is cancelled, you will receive an email to explain the reason for the cancellation. Your original payment method will be refunded for the appropriate amount. If you wish to change or cancel your order prior to dispatch, please email email@example.com with your order number. Please note as we generally dispatch orders within 2-5 days, it may not be possible to cancel prior to dispatch. In this instance you would have to return your order once received in accordance with our Returns Policy & Procedure.
It is your responsibility to notify us of any incorrect goods supplied within 2 days from delivery.
We will not accept liability for goods lost in transit unless we are notified within 10 days from the expected delivery date. Any claims regarding errors in dispatch or invoicing of any product item must be submitted to Pure Lana within 7 days of receipt of the advice note or invoice. Pure Lana may refuse to recognise a claim not made within that period.
Links to Other Web Sites
The Site contains links to other Web sites. We are not responsible for the content, accuracy or opinions express in such Web sites, and such Web sites are not investigated, monitored or checked for accuracy or completeness by us. Inclusion of any linked Web site on our Site does not imply approval or endorsement of the linked Web site by us. If you decide to leave our Site and access these third-party sites, you do so at your own risk.
If the goods you receive are damaged or faulty in any way, or not what you originally ordered, we will be happy to exchange the items or offer you a refund. Please notify us immediately by emailing firstname.lastname@example.org assure prompt resolution, please provide the order number and keep the box, packing materials and the damaged items for inspection by the carrier. This policy is only applicable to purchases made online.
Embossing Service (Leather Storage)
Blind embossing is where letters are hot stamped in to the surface of the leather and will appear without colour.
Allow 2 days in addition to the delivery service required for items that are personalised.
It should be noted that once an item is personalised (product or tag) the order cannot be cancelled or returned for a refund or exchange. If an embossed tag has been personalised to your specification and is attached to an item the tag part of the order is non cancellable and non refundable. (The full price of the tag is deducted from any refund)
Online Competitions and Prize Draws
- Only one entry per prize draw/competition, per participant.
- All prizes are subject to availability, and Pure Lana reserves the right to replace the prize with an alternative product or colour of equal or higher value if necessary at their discretion.
- No purchase necessary.
- Prize draws and competitions are only open to entrants aged 18 years or over.
- Winner(s) will be selected at random after the closing date.
- If the Pure Lana cannot: (i) contact the winner (via the details provided) within a reasonable period of time (to be established at the Pure Lana’s sole discretion); or (ii) the winner does not return details of its postal address to Pure Lana within 14 days of notification that they have won the Prize, Pure Lana reserves the right to re-draw a winner of the Promotion and thereafter until a winner on these terms is found.
- Please allow 14 days for delivery of the Prize. Pure Lana accepts no responsibility for the Prize being lost, damaged or delayed in the post.
Verify Customer Address
Pure Lana Ltd. reserves the right to contact a customer via email to verify the accuracy of account information (including the customer’s correct name and address) that is needed to provide the Member with the information he or she requested from Pure Lana Ltd.
We will not provide your personally identifiable information to third parties for their use in marketing their products or services to you without your consent.
Your use of this Website and any purchase by you of any goods from Pure Lana Ltd. shall be governed by English law and the parties hereto submit to the exclusive jurisdiction of the English courts.
Registered Address Pure Lana Limited, Cobs Cottage, Skirmett, Henley-on-Thames, Oxon, RG9 6TG. Tel: 07768 327128.
We also using a tracking session cookie which allows us to track your order. This is used to track any purchases you put in your basket.
If you have any questions regarding these Terms and Conditions, please contact us by email at email@example.com